Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you and Reliqra, LLC ("Reliqra," "we," "us"), a Louisiana limited liability company that operates the Reliqra iOS app, Android app, browser extension, Reliqra Cloud web portal (cloud.reliqra.com), and our websites at reliqra.com and status.reliqra.com (together, the "Service"). By creating an account, downloading the app, installing the extension, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. Eligibility

The Service is offered only in the United States and Canada. You must be at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" includes that business.

3. What Reliqra does

Reliqra is a collectible-inventory tool for cataloging, identifying, valuing, listing, and selling collectibles such as coins, currency, cards, and comics. Depending on your plan and platform, features include: AI-assisted identification from photos; pricing and valuation estimates; inventory management and profit-and-loss reporting; eBay listing assistance; a browser extension that captures your own order data from your WhatNot seller dashboard (by reading your dashboard in your browser — not through a WhatNot API), prints shipping labels, and marks inventory sold; QR labels; CSV export; cross-device sync via Reliqra Cloud; and optional integrations with marketplaces you connect. We may add, change, or remove features over time. Where a change materially reduces a paid feature you have already paid for, Section 18 (Changes) applies.

4. Your account & security

To use Reliqra Cloud you create an account using Sign in with Apple, Google sign-in, or email and password, depending on the surface. You are responsible for keeping your credentials secure and for all activity under your account. Reliqra workspaces are designed for use by you and the team members you authorize; you are responsible for your authorized users. Notify us promptly at support@reliqra.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used to abuse the Service.

5. Subscriptions, billing & auto-renewal

Reliqra offers a free tier and paid subscriptions:

• Starter (free). Includes inventory storage and a limited number of identification/pricing lookups each month (currently 5 per month).
• Lookups — $7.99 / month (USD). A mid tier with a larger monthly lookup allowance (currently 150 lookups per month), sold through the web or browser extension. Prices for Canadian users are charged in the applicable local currency.
• Reliqra Pro — $19.99 / month (USD). Includes the largest monthly lookup allowance (currently 500 lookups per month), the web portal, cloud storage, and Pro features. At launch, subscriptions are offered monthly only; an annual option may be offered in the future. Prices for Canadian users are charged in the applicable local currency.
• Lookup packs. One-time lookup packs (currently 50, 150, and 500 lookups) may be purchased to add lookups beyond your monthly allowance. They are sold only through our web checkout (Stripe) — they are not available as in-app purchases on iOS or Android. Lookup packs do not auto-renew, and the lookups they grant do not expire.

How you are billed. Where you buy determines who bills you:

• iOS app: Pro subscriptions are sold through Apple as auto-renewing in-app purchases. Apple is the merchant of record, and Apple's purchase terms also apply.
• Android app: Pro subscriptions are sold through Google Play. Google is the merchant of record, and Google Play's purchase terms also apply.
• Web / browser extension: the Lookups and Pro subscriptions and the one-time lookup packs are sold through our payment processor, Stripe. We are the seller. (The Lookups tier is available on the web and extension only, not as an in-app purchase.)

We never see or store your full card number; payment credentials are handled by Apple, Google, or Stripe.

Auto-renewal. Paid subscriptions are auto-renewing. Unless you cancel, your subscription will automatically renew at the end of each monthly billing period and your payment method will be charged the then-current price for the next period.

Automatic renewal — please note (U.S. / California disclosure):

• Your subscription continues and automatically renews until you cancel.
• We (or the app store) will charge your payment method the recurring subscription price (currently $19.99/month for Reliqra Pro) at the start of each renewal term.
• You may cancel at any time, and cancellation takes effect at the end of the current paid period. See "How to cancel" below.
• We will provide notice of any price change before it takes effect, as described below.

How to cancel.

• Apple (iOS): manage or cancel in Settings → [your name] → Subscriptions on your device, or via the App Store. Cancellation must be done at least 24 hours before the renewal date to avoid the next charge, per Apple's terms. Reliqra cannot cancel an Apple subscription for you.
• Google (Android): manage or cancel in the Google Play Store under Subscriptions.
• Stripe (web/extension): manage or cancel from your Reliqra Cloud account billing page, or by emailing support@reliqra.com. Online cancellation is available without calling anyone or chatting with a representative.

Price changes. We may change subscription prices. For auto-renewing subscriptions, we (or the applicable app store) will give you advance notice of a price change before it takes effect, and where required will obtain your consent or give you the opportunity to cancel before the new price applies.

Taxes. Prices may be subject to applicable sales tax, GST/HST, or other taxes, which may be added at purchase. Apple or Google handles tax on app-store-channel purchases.

6. Refunds

App store purchases. Purchases made through Apple or Google are subject to those stores' refund policies, and refund requests for those purchases must be made to Apple or Google directly. We do not control and cannot issue refunds for app-store purchases.

Web (Stripe) purchases. Except where required by law, all fees already paid for purchases made directly through us (via Stripe) are non-refundable; cancelling a subscription stops future charges but does not refund the current period (see "How to cancel" above). We may, at our discretion, issue goodwill refunds case by case. Statutory cancellation and refund rights that apply to you — including, where applicable, under Quebec, Ontario, and other Canadian provincial consumer-protection law and certain U.S. state laws — are not affected by this section.

7. Fair use of lookups

Lookup allowances exist to keep the Service affordable. You may not use scripts, automation, account-sharing, or multiple accounts to circumvent metering, and you may not resell lookup capacity. We may throttle or suspend usage that we reasonably determine to be abusive.

8. Acceptable use

You agree not to: use the Service for unlawful purposes; infringe others' intellectual property or privacy; upload content you do not have the right to use; attempt to access accounts or data that are not yours; probe, breach, or circumvent security, authentication, usage limits, metering, or billing; reverse-engineer the Service except where the law permits notwithstanding this clause; scrape or overload the Service (including denial-of-service or excessive automated load); resell or share access in a way that abuses per-account pricing; use the Service to build a competing dataset or product from our or our licensors' data; upload malicious code; or use the Service to misrepresent the authenticity, grade, or value of items to defraud others. We may limit, suspend, or terminate access for violations.

9. Your content & license

You own the content you add to Reliqra — your photos, item details, inventory, prices, cost basis, notes, order data, and records ("Your Content"). We do not claim ownership of Your Content. You grant Reliqra a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, reformat, display, back up, and create derivative outputs from Your Content solely to operate and provide the Service to you — for example, to run AI identification (by sending your item photos and related context to our AI-identification provider), perform lookups (by sending item identifiers to our price-guide provider), generate listings and reports, sync across your devices, and back up your data. We do not sell Your Content or use it for advertising. This license ends when you delete the content or your account, except for content already shared with marketplaces you connected and for limited retained backups as described in our Privacy Policy. You are responsible for Your Content and for having the rights to it.

10. Browser extension & WhatNot order data

No affiliation. Reliqra is not affiliated with, endorsed by, sponsored by, or partnered with WhatNot. The extension reads order information from your own WhatNot seller dashboard, in your own browser session, at your direction — it does not use a WhatNot API. We have no agreement with WhatNot, and you use the extension at your own risk with respect to your WhatNot account: you are responsible for complying with WhatNot's terms, and we are not liable for any action WhatNot takes against your account.

Buyer information. Order data you import can include your buyers' names and shipping addresses. Your buyers are not Reliqra users. You are the controller of that buyer information; Reliqra processes it only on your behalf to provide order management, shipping labels, and fulfillment features. You represent and warrant that you have a lawful basis and any required authority, disclosures, or consents to import and use that information, and you agree to use it only for legitimate order-management and fulfillment purposes and to handle any buyer privacy requests that fall to you as the seller.

11. Third-party services

Reliqra integrates with or assists your use of third-party services, including Greysheet® (pricing data), eBay and WhatNot (marketplaces you connect or capture from), Apple, Google, Stripe, and others. Your use of those services is governed by their own terms, and we are not responsible for them. Reliqra is not affiliated with, endorsed by, or sponsored by eBay, WhatNot, Greysheet®/CDN Publishing, LLC, or any marketplace, except as expressly stated; their trademarks belong to their owners. Third-party data and integrations are provided "as is."

12. Pricing & valuation disclaimer

Reliqra provides pricing and valuation estimates, including data licensed from Greysheet® and AI-generated identifications. These estimates are for informational purposes only. They are not guarantees of value, not an appraisal, not a grading opinion or authentication, not an offer to buy or sell, and not financial, investment, insurance, tax, accounting, or legal advice. Collectible values fluctuate and depend on factors (authenticity, grade, condition, market) that automated tools cannot fully assess. You are solely responsible for verifying any item's authenticity, grade, and value before relying on it for a purchase, sale, grading, insurance, or other decision. AI identification can be inaccurate, incomplete, or out of date.

13. Licensor data — no scraping or resale

Price-guide and pricing data made available through the Service (including Greysheet® data and our own data) is licensed for your use within the Service only. You may not scrape, crawl, extract in bulk, copy, redistribute, resell, or otherwise exploit that data outside the Service, and you may not use it to build a competing dataset, product, or service.

14. Intellectual property; feedback

The Service — including the Reliqra software, design, branding, and the "Reliqra" name and logo — is owned by Reliqra, LLC and its licensors and protected by intellectual-property laws. We grant you a limited, personal, non-transferable, non-exclusive, revocable license to use the Service per these Terms, for your own collecting or reselling business. You may not copy, modify, distribute, or create derivative works of the Service except as expressly allowed. If you send us feedback or suggestions, we may use them without any obligation or compensation to you.

15. Copyright complaints (DMCA)

If you believe content on the Service infringes your copyright, send a notice to support@reliqra.com that includes: your contact details; identification of the copyrighted work; the location of the allegedly infringing material on the Service; a statement of your good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act on the copyright owner's behalf; and your physical or electronic signature. We will review valid notices and may remove or disable access to the material and, where appropriate, terminate the accounts of repeat infringers.

16. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IDENTIFICATIONS OR VALUATIONS WILL BE ACCURATE, AND WE DO NOT OFFER A SERVICE-LEVEL GUARANTEE. Some jurisdictions (including some Canadian provinces) do not allow the exclusion of certain warranties, so some of the above may not apply to you; nothing in these Terms excludes warranties, conditions, or guarantees that cannot lawfully be excluded.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELIQRA, LLC AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUES, LOST DATA, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US $50. These limits do not apply to liability that cannot be limited by law, including non-waivable consumer rights in your province or state, and nothing here limits your statutory rights as a consumer.

18. Indemnification

If you use the Service for a business, you agree to defend and indemnify Reliqra, LLC from third-party claims, damages, and expenses (including reasonable legal fees) arising from: (a) Your Content; (b) your violation of these Terms or of law; (c) your import, use, or handling of buyer information described in Section 10 (including privacy claims by your buyers); (d) your use of third-party services in connection with the Service; or (e) sales you make using the Service. This obligation applies to consumers only to the extent permitted by the law of your state or province.

19. Apple App Store (additional terms for iOS)

If you download the Reliqra app from the Apple App Store, Apple's standard Licensed Application End User License Agreement (EULA) also applies to your use of the iOS app, in addition to these Terms. You acknowledge that these Terms are between you and Reliqra, not Apple, and that Apple is not responsible for the app or its content. Apple has no obligation to provide any maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app; if the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) you paid for the app, and — to the maximum extent permitted by law — Apple will have no other warranty obligation. Apple is not responsible for addressing any claims by you or any third party relating to the app, including product-liability claims, claims that the app fails to conform to a legal or regulatory requirement, and consumer-protection claims; and Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the app or your use of it infringes that party's intellectual-property rights. You represent and warrant that you are not located in a country subject to a U.S. government embargo (or designated by the U.S. government as a "terrorist-supporting" country) and that you are not listed on any U.S. government list of prohibited or restricted parties, and you agree to comply with all applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS app and may enforce them against you. To the extent these Terms conflict with Apple's EULA for the iOS app, Apple's EULA governs solely for that conflict.

20. Termination

You may stop using the Service and delete your account at any time (see "Deleting your account" in the Privacy Policy). We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. Where practicable, we will give notice and a reasonable opportunity to export Your Content. On termination, your right to use the Service ends; sections that by their nature should survive (including content license for already-shared content, IP, the feedback license, licensor-data restrictions, disclaimers, liability limits, indemnity, and dispute resolution) survive.

21. Dispute resolution — in court, not arbitration

We do not require arbitration. These Terms contain no mandatory-arbitration clause, no class-action waiver, and no jury-trial waiver. Disputes are resolved in the courts, as described below and in Section 22 (Governing law & venue).

Informal resolution first. Before filing a claim, you and Reliqra will each try in good faith for 30 days to resolve the dispute informally: send a written description of the dispute to support@reliqra.com (we will send ours to your account email) and allow 30 days from receipt for the parties to work it out. This step does not prevent either party from bringing an eligible individual claim in small-claims court or from seeking urgent injunctive relief.

Courts. If a dispute is not resolved informally, it may be brought in a court of competent jurisdiction as provided in Section 22. Either party may bring an eligible individual claim in small-claims court. Nothing in these Terms limits any non-waivable right you have under the laws of your state or province — including any right to bring claims in the courts of your home jurisdiction or to participate in a class proceeding where provided by law.

22. Governing law & venue

An explicit and prominent notice to QUEBEC CONSUMERS: the choice of law and venue in this Section does not deprive you of the protection of the mandatory consumer-protection rules of Quebec, and any provision of this Section that conflicts with those rules does not apply to you. Canadian consumers in other provinces likewise retain all non-waivable rights and remedies under the laws of their home province and of Canada, including the right to bring proceedings in their local courts.

Subject to the notice above and to any law that mandatorily applies in your place of residence, these Terms are governed by the laws of the State of Louisiana, USA, without regard to its conflict-of-laws rules. For disputes brought in court under Section 21, you and we consent to the exclusive jurisdiction and venue of the state courts located in Lafayette Parish, Louisiana, and the United States District Court for the Western District of Louisiana. There is no arbitration requirement and no class-action waiver. This Section does not limit either party's small-claims rights, and nothing in it overrides consumer-protection laws of your state or province that apply to you regardless of choice of law.

23. Canadian consumers

If you reside in Canada, nothing in these Terms limits any rights or remedies you have under the consumer-protection legislation of your province or under federal law that cannot be waived by contract — including any statutory disclosure, cancellation, or refund rights applicable to contracts concluded at a distance. Where these Terms conflict with such a non-waivable right, the right prevails.

24. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and give advance notice (for example, by email or in-product notice) before they take effect, and the updated Terms will apply prospectively. If you do not agree, stop using the Service and, for paid plans, cancel before your next renewal. Your continued use of the Service after changes take effect means you accept the updated Terms.

25. General

These Terms (together with the purchase terms presented at checkout and, for Apple or Google purchases, those stores' terms) are the entire agreement between you and us about the Service and supersede prior agreements on that subject. If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision will be modified to the minimum extent necessary (severability). You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you. Our failure to enforce a provision is not a waiver. Notices to us go to support@reliqra.com or by mail to Reliqra, LLC, PO Box 60037, Lafayette, LA 70596; notices to you go to your account email.

26. Contact

Questions about these Terms? Email support@reliqra.com. Reliqra is operated by Reliqra, LLC, PO Box 60037, Lafayette, LA 70596. Availability: United States & Canada.

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